Privacy Policy

At ck665, we take your privacy seriously. This Privacy Policy explains how ck665 collects, processes, stores, and protects the personal information of players registered on our online casino and sports betting platform, accessible at https://ck665.app. By creating an account or using our services, you acknowledge that you have read and understood this policy.

This policy applies to all users of ck665 services, including players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions of Bangladesh. If you are under 21 years of age, you are not permitted to use our platform, and we do not knowingly collect data from individuals under 21.

1. Information We Collect

When you register for an ck665 account, place a bet, make a deposit, or contact our support team, we may collect certain personal information. This information is necessary to provide you with a secure, fair, and fully functional gaming experience on our platform.

We collect two broad categories of data: information you provide directly to us, and information we collect automatically through your use of our services. Both categories are essential to operating a safe and compliant platform for Bangladeshi players.

2. Types of Personal Data Collected

The personal data we may collect from you includes, but is not limited to, the following categories:

• Identity information: full name, date of birth, nationality, and a copy of a government-issued photo ID for KYC verification.
• Contact information: email address, mobile phone number (including bKash/Nagad-registered numbers), and mailing address.
• Financial information: payment method details, transaction history, deposit and withdrawal records (bKash, Nagad, Rocket, Upay, bank transfers, and card payments).
• Technical data: IP address, browser type and version, device identifiers, operating system, time zone, and session logs.
• Gaming data: betting history, game preferences, wagering activity, responsible gaming limits you have set, and bonus usage records.

We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, unless it is strictly required by applicable regulations.

3. How We Use Your Information

ck665 processes your personal data for specific, legitimate purposes only. We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

Service Delivery & Account Management

Your data is used to register and maintain your ck665 account, verify your identity as part of our KYC process, process your deposits and withdrawals through bKash, Nagad, Rocket, or bank transfer, and provide you with customer support. These activities are the core of our service and are necessary to fulfill our contract with you as a registered player.

Security, Fraud Prevention & Compliance

We use technical and gaming data to detect and prevent fraudulent activity, unauthorized access, money laundering, and abuse of bonus offers. SSL encryption protects all data transmissions on the ck665 platform. We may also process your data to comply with anti-money-laundering (AML) obligations and responsible gaming requirements, including monitoring for signs of problem gambling behavior.

4. Cookies and Tracking Technologies

ck665 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small data files stored on your device that help us recognize you between sessions, remember your preferences, and analyze usage patterns. We use the following types of cookies:

• Essential cookies: required for the platform to function correctly, including session management and security tokens.
• Functional cookies: used to remember your language preference, region (Bangladesh), and display settings.
• Analytics cookies: help us understand how players interact with our cricket betting, slots, and live casino sections so we can improve platform performance.
• Marketing cookies: used to deliver relevant promotional offers and bonus content tailored to your gaming activity on ck665.

5. Data Sharing and Third Parties

ck665 does not sell your personal data. We may, however, share your information with trusted third-party service providers who assist us in operating our platform. These include payment processors (for bKash, Nagad, Rocket, Visa, and Mastercard transactions), identity verification providers, fraud prevention services, and platform infrastructure partners. All third parties with whom we share data are contractually required to handle your information securely and only for the specific purpose for which it was shared.

We may also disclose your personal data where required by law or in response to a valid legal request from a competent authority. In such cases, we will disclose only the minimum amount of data necessary to comply with the request.

6. Your Rights Regarding Personal Data

As a registered user of ck665, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the email address provided at the bottom of this page.

• Right of access: you may request a copy of all personal data we hold about you, including your account history and transaction records.
• Right to rectification: if any personal data we hold is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: in certain circumstances, you may request the deletion of your personal data. Note that legal or regulatory retention obligations may prevent us from fulfilling this request in full.

7. Data Retention

ck665 retains your personal data for as long as your account remains active and for a reasonable period thereafter to meet our legal obligations, resolve disputes, enforce our Terms & Conditions, and protect the integrity of our platform. Financial transaction records are retained for a minimum period as required by applicable anti-money-laundering and financial regulations. When personal data is no longer needed, we dispose of it securely and irreversibly.

8. Security of Your Personal Data

We implement industry-standard technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, alteration, or disclosure. Our platform uses SSL (Secure Sockets Layer) encryption for all data transmitted between your device and our servers. Access to personal data within ck665 is restricted to authorized personnel only, and all staff are trained in data protection best practices. While no online platform can guarantee absolute security, ck665 is committed to maintaining the highest practical standards of data protection for every Bangladesh player on our platform.

9. Contact Us About This Policy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ck665 handles your personal data, please contact our dedicated privacy support team. We aim to respond to all privacy-related inquiries within 5 business days.

Email: [email protected] — Support hours: 24/7 (Bangladesh Standard Time, UTC+6). Our team is available in English and Bengali to assist players from Dhaka, Chittagong, Sylhet, and across Bangladesh.